Here is a cheat some casino players try which really leaves a bad taste in the mouth.
The casino cheat self excludes themselves from a particular casino or casino chain, they then proceed to try and play at a particular casino within that chain and if they lose they point to the fact they should not have been allowed to deposit and thus they should have their deposit returned to them.
On the flip side of the coin there are instances where a player has self excluded them-self from a particular casino but sign up to another casino unaware they are from the same chain, they win money but upon withdrawal the casino confiscates the winnings and returns only the deposit. This under the terms of the self exclusion system.
We here at Slots Guide do feel there should be far more clarity within the self exclusion system and at the casino chains so that this kind of issue is simply not possible to occur. Self exclusion is there for one reason and one reason alone. To help problem gamblers.
Casino cheats need to understand that this kind of cheat does not work because the casinos will confiscate winnings. But the casino chains themselves need to take a good look at their self exclusion policy and make sure that any player self excluding from one of their brands is automatically self excluded from them all, and the player needs to be given the information they need to avoid genuine mistakes. The casino chains should also try and act a little harder in setting up road blocks for casino players who have problems.
Here’s a few simple ideas the casino chains can implement to save all this hassle if a player self excludes from one casino:
- They are automatically self excluded from all casinos in that chain, and they receive and email stating clearly which casinos they are barred from.
- The casino should email the appropriate links to sites that help problem gamblers (some do, some don’t)
- The casino should put a block on IP addresses, email addresses, Skrill, Neteller, Credit Cards, bank acount numbers, phone numbers and addresses used by the a fore mentioned player so that as soon as one of these is flagged at one of their casinos, access is blocked with the appropriate information displayed.
There are more steps we would like to see in place on a global level to help problem gamblers and Slots Guide are working on trying to help the system but our efforts will take time. But we all need the casino regulators and casinos themselves to try a little bit harder as well.
There are some licensing authorities who do go a little further in player protection (and in some instances of course casino protection). Italy, Belgium, Canada for instance have far better centralised registers for players. The UK is working hard on their own system and already a player is only allowed to sign up to one casino in any one casino chain. This is a good start, but a start is all it is. Much more action needs to be taken globally.