Casino Cruise Review (the important stuff): Casino Cruise have had a chequered beginning with their player base out growing their infrastructure making for delayed customer service and payments. Hopefully now they are a much more mature outfit they can iron out these issues because if they can get payments out quickly then they have everything to be a decent outfit. Alas till we see these improvements we cannot score them higher. Update: having moved their entire operations base over to Malta and been able to get far more knowledgable and dedicated staff things have been improving rapidly for this chain. About time too we say!
Having said that we are still seeing two of the same old problems: Firstly responsile gambling tools are only available for UK casino players and these are hidden away and hard to find, for everyone else they have to contact customer service so that will be hit and miss. Secondly there are a handful of slots where the operator can choose from higher or lower RTP percentages and this group have chosen not to offer up the max value to their players.
Casino Cruise
Casino Cruise
Casino Cruise is a sleek cruise ship branded casino originally launched under the hood of Every Matrix before going it alone under their own licenses. Run by a team with over a decade in experience in the online casino industry. Recently we saw a number of complaints raised against this group but the team behind them took on board our criticism and our suggestions on helping to avoid certain confusion and we are now happy with them once more.
Overall Rating
Casino Cruise Info
- Casino: Casino Cruise
- Website: Visit Casino Cruise
| No Deposit Bonus | N/A |
| Welcome Bonus | 100% up to €/£/$ 200 Extra Spins. New Customer Offer. £10 minimum deposit. 40 x wagering applies. Bonus valid for 14 days. Minimum £5 wager required to activate 200 Free Spins. 20 Free Spins will be credited per day for 10 days after qualifying deposit/wager is met. Free Spins valid for 24 hours from credit. Players from the following countries are not permitted to receive the first deposit bonus, any deposit bonuses or free spins unless otherwise stated: Lithuania, Belarus, Latvia, Czech Republic, China, Bulgaria, Poland, Bosnia and Herzegovina, Croatia, Greece, Republic of Moldova, Malaysia, Georgia, Philippines, Kazakhstan, Vietnam, Thailand, Indonesia, Nigeria, Bangladesh, Mongolia and Ukraine. Minimum deposit: $10. The wagering requirement must be met in full within 14 days of the Bonus being credited to your Bonus Balance, otherwise the Bonus Balance will expire. The following Video slots will be excluded from playing with Bonus balance: All Jackpot games, All live games, Pearls of India, Tower quest, Castle Builder, Forsaken Kingdom, Tomb Raider, Tomb Raider 2, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Peek-a-Boo, Aliens, Blood suckers, Big Bang, Champion of the Track, Dead or Alive, Devil’s Delight™, Jackpot 6000, Kings of Chicago, Mega Joker, Robin Hood, Super nudge 6000, The Wish Master. *The following Video Slots will contribute 20% towards bonus wagering: Simsalabim, Big Bad Wolf, Supernova, Hot Ink, Arabian Rose. Play Responsibly | 18+ begambleaware.org | Full T&C’s Apply – Full Terms Apply |
| Extra Bonuses | 2 summer promotions (see this page for details) Win a Dream Cruise Tuesday Pool Party Monthly Splash Bonus Cash Points Friday Freebie Monday Breeze Live Casino Bonus |
| Minimum Deposit | 10 |
| Withdrawal Limits | 10 000 EUR per day |
| Wagering Requirements: Slots | 40x Bonus |
| Mobile | Yes |
| Live Chat | Yes |
| Loyalty Scheme | Yes: Cash Points |
| Slot Providers | Microgaming , NetEnt , Nyx Interactive , Play’n GO , Evolution Gaming |
| Betting types | Live Casino | Slots Casino |
| Languages | English , Finnish , German , Norwegian , Swedish |
| Currency | Australian dollars , British pounds sterling , Bulgarian leva , Canadian dollars , Croatian kunas , Czech Republic korunas , Denmark kroner , Euros , Georgian laris , Hungarian forints , Israeli new sheqels , Mexican pesos , Nigerian nairas , Norwegian kroner , Peruvian nuevos soles , Polish zlotys , Romanian lei , Russian rubles , South African Rand , South Korean won , Swedish kronor , Swiss francs , Turkish Lira , Ukrainian hryvnias , US dollars , Venezuelan bolívars |
| Restricted Countries | France , United States , Israel , Spain |
| Banking | Abaqoos , AGMO , Bank Wire Transfer , Boleto , CartaSi , Dankort , DineroMail , Diners Club International , dotpay , EC-ELV , EcoPayz , eKonto , eNETS , Entropay , ePay.bg , EPS , Euro6000 , Euteller , FundSend , GiroPay , iDEAL , instaDebit , Instant Bank , Laser , Lobanet , Maestro , MasterCard , Moneta , Multibanco , Neosurf , Neteller , Nordea , Online Bank Transfer , Postepay (by Skrill) , Przelewy24 , QIWI , Skrill , Skrill 1-Tap , Sofortuberwaisung , Solo , Swedbank , Switch , Teleingreso , Todito Cash , Trustly , TrustPay , u net , Visa , Visa Debit , Visa Electron , WebMoney |
| Jurisdiction | Malta , UK Gambling License |
| Official Website: | https://www.casinocruise.com/ |
Casino Cruise Review:
Casino cruise are a very new casino but already picking up the plaudits as well as an IGT award for best affiliate newcomer 2015. Their casino is solid and reliable with a wealth of games from Net|Ent, Mirogaming, Play’N Go and more.
Customer service is very good and friendly, payout times can be very fast, they are not too niggling with their verification process (if you have the documents ready at hand you should be verified and paid out very quickly).
With the start they have had and what they have built up in a very short space of time, we are really hoping for big things from them in the future. We are already fans!
At the start of 2016 we did start to notice a number of complaints at one of the big online casino sites but having looked into the complaints most were either rejected or bogus. Now we know this portal charges the casinos monthly fees, basically the more you pay the less complaints you see. So we checked the other major dispute sources and found no similar pattern at all with those sites. A bit of further digging with the licensing authorities as well as doing real money testing ourselves and we can safely stick with our original casino rating for casino cruise.