No – 888 Holdings, Cassava Enterprise, Virtual Digital Services

Update: The UKGC have handed a world record fine to 888 Holdings of £7,8000,000 for their player treatment in particular their stance on responsible gambling. Well done UKGC for clamping down on this two bit operation.

888 Holdings have registered 351 online gambling sites (mainly on the Dragonfish platform) with the UKGC. Yes you read that right – it was not a typo – three hundred and fifty one! 3-5-1. And these are only the sites they have registered with the UKGC… lord knows how many they have in total?

You have got to ask yourselves a few fundamental questions:

  1. Why on earth do they need that many casinos and bingo sites
  2. Why do they have affiliate sites registered with the UKGC as well? Conflict of interest in the extreme!
  3. How the hell can they provide a decent reliability for all these sites (they can not)
  4. How the hell can they provide good customer service to players on all of these sites (they do not)
  5. Are they using such a vast number of sites so they can trick players with voiding winnings due to a “you already took a bonus on another one of our properties” clause which they only enforce on winners but happily accept losers (yes, this is one of the the most popular complaints we hear against this rogue group)
  6. Why are the UKGC letting them do this?
  7. How can they have so many licenses with the UKGC when their sites have no responsible gambling tools in the players accounts and when the customer support emails are never answered? (Side note: There are also a lot of instances where the group are using their so called responsible gambling system to avoid paying players rather than as a tool to protect players)

Try a trustworthy casino instead

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888 Holdings are horrible. They have non existent customer service and they do not like paying out winning customers. They also of course have some very bad terms and conditions. We will list the 351 registered properties below but first of all we’ll go through a few of the shitty terms and conditions they have at their sites:

Your account is made up of both Available funds (those that can be used in any applicable game or withdrawn subject to the Withdrawal Policy) and Restricted funds (the total of bonus funds that have not yet met the wagering requirement and any winnings associated with such bonus funds). If you have both Available funds and Restricted funds in your account, the next wager you make will use Restricted funds first. Available funds will only be used once your Restricted funds balance is zero. If you place a wager on casino games using Restricted funds only and win you will receive, depending on your account currency, up to a maximum of $500/€500/£500/5000 SEK in winnings. If your winnings exceed $500/€500/£500/5000 SEK you will only receive $500/€500/£500/5000 SEK. Such limitation on your winnings shall not apply to verified progressive jackpot winnings derived from Restricted funds. (at some Cassava sites the maximum is even lower than 500. These terms make it mathematically impossible for the casinos to lose through bonus offers).

Jackpot prizes may be awarded to the winners in up to 24 monthly installments if so decided by the Company at its sole discretion. (Progressive jackpots that are held by the slot provider should ALWAYS be paid out in one lump sum, there is no reason for any casino not to pay out straight away. The only reason for making staggered payments is for the casino to keep all the interest accrued in their bank and/or to offer a lower one time payment thereby stealing potentially millions from a player).

If you do not log in to your account for a consecutive period of 365 days, your account will be considered a “dormant account”. Any positive cashable balance in a dormant account may be removed by us. Before any positive balance is transferred out of a dormant account, we will use reasonable efforts to notify you via the most current contact details you provided to us. Following your account becoming a “dormant account”, you can at any time log on to your account and contact us to request that the amount of the positive balance (subject to the terms of the Withdrawal Policy) is made available for your withdrawal or to use in your account with us and subject to our verifying your identity to our satisfaction, we will promptly consider any such request. (it is unfair to remove positive balances, instead charging a nominal dormancy fee would be acceptable as would donating a balance to charity, but the casino has no reason to simply take a dormant players entire balance for themselves).

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Licensee name:
888 UK Limited

Principal address:
601-701 Europort
GX11 1AA

Note 4/12/2017: The UKGC is clamping down on bonuses and as such many of these irritations are being dealt with, we hope we helped!