Quesino Casino Review – What do you need to know?
Quesino Casino is a brand new casino for 2017 running on the SoftSwiss platform. Unlike most other casinos on this platform their customer service actually responds pretty quickly. But that is where the positives end.
A great many of the advertised slots do not open at all, many are hit and miss whether they load or not and two that we played crashed during the bonus round (the only bonus rounds we received). And this is where it all gets tricky. The bonus round for Halloween (Microgaming) froze on the start bonus screen. Upon reloading the slot, half the time it would not load, the other half of the time it loaded up to the bonus screen but once again was unresponsive. We reported this to customer support and talked with them a few times and reported a few other issues to them and carried on playing.
Late the following day we were informed that our account was flagged for suspicious behaviour for delaying the bonus round and that our funds were confiscated. Despite numerous back and forth emails the casino refuses to honour any form of refund despite them having all the game logs and email transcripts to prove the issue was not “bonus abuse”.
As the casino has refused point blank to be honest in any way, shape or form we have no choice but to blacklist this casino. If they are using unreliable games as an excuse to void player winnings then they are a fraud casino and you should stay very well clear.
Here is couple of the most favourite questions from players who have just registered in our casino. Short questions – short answers. Like everyone, we strive to please our clients in the most professional way possible.
How do I open an account at Quesino?
It is very easy. Click on the registration button you will see at any page of our website and fill in all the necessary details. After filling all the details needed, simply accept the terms and conditions of our website to complete the registration process. An email will be sent to your personal email (please check your junk mail just in case you have not received the confirmation email in your inbox). Confirm your registration via the link you will receive in your email. After that you will be officially register to our casino.
I forgot my password and I cannot log in. What actions shall I take?
In order for you to recover your password you will need to click in the LOGIN button and there you will find the link that directs you to the forgotten password form. After that you will need to enter your e-mail and click “Reset password.” Then an email with detailed instructions will be sent to your email address. Follow the steps mentioned in the email to recover your password.
I forgot my email and I cannot reset my password. What actions shall I take?
In this case please contact our support team and we will help you as soon as possible. It is very important to remember your email but we are here to help if you have troubling remembering it.
Using our Casino
How do I protect myself from losing control while gaming?
In our casino we offer you the option to limit yourself from depositing too much money, control your losses, and self-exclude yourself from our casino for a short period of time or forever. Also you can close your account if you wish in order to protect yourself.
I will be inputting personal data while registering and playing in your casino. Are my data safe?
Your data are safe. We strive ourselves in protecting our clients personal data, we are always in line with data privacy laws and personal data protection software and we guarantee that your data are protected to the maximum.
How do I qualify for a bonus?
The detailed terms and conditions of bonuses can be found on the page: Bonus Terms and Conditions.
What is a bonus play?
Bonuses at our casino are simple. We have a special bonus terms page, where you can read all general terms regarding bonuses and free spins. In short – wagering requirements for all bonuses will be for e.g 40x, and free spins are wager free. Play of bonus takes place in the course of gaming in the games allowed by the terms and conditions of the bonus. When you get the bonus, it will be added in your wallet. You can start playing with your bonus in the games that qualify for a bonus. Usually there will be a rollover requirement in order to clear your bonus. For example if the rollover rule is 40 times our bonus amount, and your bonus amount is 10 euros, it means you need to stake 400 euros in our games. Eg. Full play requires you to play 40 times the amount of the bonus received.
I cannot play a bonus, what should I do?
Please read carefully the bonus terms and conditions. Maybe, you are violating the terms and conditions of the bonus received. For example, maybe you are trying to play in games that do not qualify for the bonus or maybe you are trying to play that exceed the limit of the bonus. If you think that you are not doing anything wrong regarding bonus terms and conditions, please contact our customer support service. We will do our best to resolve your query as fast as possible.
Are there customized bonuses for personal users?
Yes there are. We aim to please our valued customers so we are always trying to reward them with customized bonuses that are always in line with the demands of our clients.
I want to close my account at the casino, what actions shall I take?
You can temporarily or permanently suspend or close your account through the settings menu in your account or by contacting our customer support service. We always make sure our clients can protect themselves for unwanted gaming behaviour. If you take this action it will be irreversible.
What currency does your casino support?
Our casino offers payments in EUR, USD, GBP, RUB, NOK, SEK and BTC.
What deposits and withdrawals options are presented at casino?
You can check available options for deposits and withdrawals at our page: Terms and Conditions .
What is the minimum and maximum deposit amount?
Search for our limits in our page: Payment Methods.
What is the minimum and maximum withdrawal amount?
Search for our limits in our page: Payment Methods.
How withdrawals at casino work?
Withdrawals in our casino are something really fast. We aim to process all withdrawals within 12 hours, but in most cases we will pay you much faster! Also we suggest you to upload your documents in profile to speed up all your withdrawals, and do not have withdrawal cancelled due to verification required.
How fast can I start using your website?
It is very fast. As long as you register your details and you deposit money in your wallet you are able to play with the amount deposited. Simply log in after registering and deposit money.
In order to deposit or withdraw funds do I need to verify my personal details?
We hold the right to request you to verify your personal details at any time. This can be done at deposit, withdrawal or at any given time the need for verification arises.
I still have a question and I cannot find the answer by myself on website.
You simply contact our live chat support, or send us email at support. We will try to reply to you as fast as possible and provide you with a sufficient answer to our query. Our support team is here to help you resolve any questions you might have in a professional and fast way to accommodate your needs.
quesino casino is owned and operated by MES Enterprise N.V., a company registered and established under the laws of Curacao and its wholly owned subsidiary, TM SCYTHE FAST – Reg. Number ΗΕ 340624, registered address Pentadakylou 19, 7101, Aradippou, Cyprus. MES Enterprise N.V. is licensed and regulated by License No. 1668/JAZ issued to Curaçao eGaming, Authorized and Regulated by the Government of Curaçao.
Contact us at support at quesino