Sapphire Rooms Casino Review

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All Nektan branded casinos – of which Sapphire Rooms is one – have been blacklisted due to the overly complicated and confusing Terms and Conditions making it mathematically impossible for the casino to lose when a player accepts any kind of bonus. We have highlighted the problems below in bold red. The bonus policy is either one of two things, either the policy has been put in place in order to make sure the casino doesn’t lose… or the policy is trying to make the bonus act as a “second chance” only the terms have been written very very poorly and they just haven’t thought this all through. But due to the huge number of new casinos popping up which are 100% identical right down to these terms and conditions, I have to believe that these terms are purposefully rogue and misleading (and hidden on different pages) because somewhere along the line somebody would have pointed this out to one of their management teams.

Casino Welcome – deposit match bonus Terms and Conditions

  1. The Welcome Deposit offer is only available to valid new account holders aged 18 or over making their first 3 deposits with us.
  2. The following deposit matches are available:
    • 1st deposit – 200% match up to £50 in bonus.
    • 2nd deposit – 100% match bonus up to £200 in bonus
    • 3rd deposit – 50% match bonus up to £250 in bonus
  3. To be eligible to claim the Welcome bonus, players must deposit a minimum of £10 for each of the three deposit matches.
  4. Bonus funds carry a wagering requirement of 30x the relevant value of the initial deposit and bonus amount granted (not a rogue term in itself but when combined with the other terms in bold red you will see why I highlighted it).
  5. Only wagers made on Real Money games will contribute towards the wagering requirement. Wagers made on Play For Free games will not count.
  6. Wagers on Blackjack and Roulette do not contribute towards the reduction of the wagering requirement of bonus balances.
  7. Once credited your bonus remains valid for 28 days. Should you not complete the wagering requirements in this period, remaining bonus funds will be removed from your account.
  8. This bonus can be used to play on any of our slot games.
  9. The maximum conversion amount from bonus funds will be capped at 4X the bonus amount awarded. Bonus funds convert automatically once wagering is complete.
  10. Only one bonus can be active at a time. If you have an existing Active bonus balance already, this bonus will be added to your pending bonus queue. Please go to “my account” section to view your entire bonus queue.
  11. Withdrawal of funds before the wagering is complete will void all bonuses and any winnings of these attributable to the account.
  12. Where any term of the offer or promotion is breached or there is any evidence of a series of bets placed by a customer or group of customers, which due to a deposit bonus, enhanced payments, free bets or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, Management reserves the right to reclaim the bonus element of such bets. We further reserve the right to ask any customer to provide sufficient documentation for us to be satisfied in our absolute discretion as to the customer’s identity prior to us crediting any bonus, free bet or offer to their account.
  13. All such offers are intended for recreational players and Management may in its sole discretion limit the eligibility of customers to participate in all or part of any promotion.
  14. Management reserves the right to cancel, terminate or alter any competition or promotion (or the rules thereof) at any time and without prior notification
  15. Management reserves the right to use first names, initial of last name, nicknames and/or country or town of residence in any promotional announcements, recipients of any promotional bonus and in other marketing activities, whether on the Service or elsewhere.
  16. You may opt-out of receiving promotions and associated promotional communications by contacting customer support.
  17. Employees, officers and directors of Nektan Plc, its promotional or other agencies, licensees and licensors, service providers and any other associated or affiliated companies shall not be eligible for the promotion. The same terms shall apply to the direct families of such persons.
  18. Standard Terms & Conditions apply.
  19. Management decision is final in all cases.

Standard Terms & Conditions (you even need to leave the bonus terms page to go and check these out):

14.6. Real money (cash) does not contribute towards the bonus wagering requirements, where a player has both a real money and bonus balance then the real money balance is used for game play
14.7. When a bonus is activated and followed by subsequent real money deposits, contribution to the bonus will be halted and resume once the real money balance is at zero

Further online casino complaints:

There are also many complaints against these Nektan casinos with regards to:

  • bonuses not being credited properly
  • no live support available
  • email support taking days to reply to even simple questions
  • accounts never being verified
  • withdrawals not being processed fairly or even at all
  • etc

Everything here is pointing to rogues. With so many identical casinos cropping up all of a sudden we get the distinct feeling that it is just a matter of time before the casinos disappear again taking player and affiliate balances with them. Obviously this is just a feeling but it has happened before where a bunch of identical casinos open up, cash in the close down only for new identical casinos to open up in their place… and so that cycle continues. We are happy to be proven wrong in this case but these casinos have a long way to go to convince us they are worthy of your trust.

sapphire rooms casino review